Welcome to Brethren Infotech Solutions

News & Events

Brethren serves USA based JetMed1, the company who provides Air Ambulance.

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Brethren Infotech Solutions to provide customer support to Pointmarketing Inc.

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Brethren Infotech Solutions to concentrate of Indian market also along with serving it's offshore clients.

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Brethren Infotech Solutions starts it's third development center in Salt Lake City, Kolkata, India.

CEO’s Desk

Brethren Infotech Solutions to provide customer support to Pointmarketing Inc.

BPO

EDA



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TechSupport

		Irrespective of whether your organization is very small, having a single PC to handle all your work or you're a large organization having thousands of PCS distributed over a number of demographics, you always need specialize people who can handle the routine maintenance works that are essential for the good health of your computers. The maintenance can be as little as updating a software to its latest version to as complex as troubleshooting your computers prob
	lem to find out why it's running so slow. Some organizations keepdedicated employees to handle such jobs, others, who are not as big to afford dedicated employees, rely on engineers who come and work for you ‘on call basis' or some even go for AMC (Annual Maintenance Service) to offload the headache of computer related problems. But does the on call support guy (even if it is in AMC) serve your real purpose? Some serious problems in having a support guy some to your rescue after your system crashes or your system is in trouble are–


	The support always takes some time to arrive. The promise you to reach within 24 hrs and often take longer. Can you wait for such long time?

	Their diagnosis often leads you to buy some hardware or software from them. Have you ever thought if those hardware and software are really that essential?

	No prevention from faults. Your support always appears after the faults have taken place. The routine checkup from your support guy may be once or twice a month but that routine checkup rarely prevents any mishap. Have you ever thought how fruitful would it be if there could be a more frequent checkups which really prevents your computer from being infected?

	The AMC cost is substantially high, and it's calculated per PC. Although the problem surface in only once or two PCS out of all, yet you have to pay for maintenance of all your computers.

Brethren Infotech, with a vast experience in remote technical support has come up with answers to all of your above problems. Our engineers sitting round the clock, handle all your technical issues of your computer while you can concentrate on your core business. The advantages of having Brethren Infotech handle your maintenance are:-

It works remotely and thus takes no time to arrive. Only need is your internet connection. If your internet connection is running, we can roubleshoot & solve all your computer related problems.

Its entire support executive obeys strict and helpful guidelines that are created after years of troubleshooting experience. So no unnecessary suggestion to buy if they are not absolutely essential.

Timely security checks and updates, performance checks and suggestions prevent your computer from virus infection or system crash to an extent of 90%.

How do we work?
We can handle your support jobs in three ways—

Email and chat support- In this mode we send suggestions through emails or IM. Mainly needed for those organizations that are having dedicated support personnel but are unable to troubleshoot certain typical problems. This mode is also very useful to software and hardware companies whose product are sold worldwide and queries throng in hundreds of numbers. The suggestions often contain valuable links to security updates and often very complex troubleshooting procedures.

Remote support- In this mode, we log into your PC using our special tool and troubleshoot your problem all by ourselves. We perform the routine checkups, do the necessary updates and even troubleshoot your computers problem through remote connection. This mode is very helpful for organizations who don't have dedicated support personnel.

If you need to keep you computers safe and free from any type of malfunctioning or if you don't want any downtime due to system failures, come to us. Email us to know more details of our service to support@brethreninfotech.com.