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News & Events |
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CEO’s Desk |
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| Brethren Infotech Solutions to provide customer support to Pointmarketing Inc. |
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- Email based Customer Support
- Email based enquiry handling
- Customer order handling
- Email notifications
- Email based reminders
- Email marketing & solicit sales
- Email management
- Email search
- Email surveys
- Resolving customer complaints
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Voiced based Customer Support
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Voice based enquiry handling
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Cross Selling / Up-selling
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Customer order handling
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Solicit sales
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Resolving customer complaints
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- Email based
Technical Support
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Resolve
general technical problems (hardware, software-
Windows, Linux, Firefox, Internet
Explorer, Windows Firewall, Zone Alarm,
Novell, Norton, McAfee, Ms-Excel, Outlook
Express, MS-Outlook, etc )
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Resolve domain specific problems (e.g.
VLSI, EDA, ERP- SAP, PeopleSoft, CRM
like Salesforce.com, Web server- Apche,
IIS, Database- MS-SQL, MySQL, Oracle, etc)
- Voice based
Technical Support
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Resolve general technical problems
(hardware or software)
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Resolve domain specific problems (e.g.
VLSI, EDA, VOIP, etc)
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Chat based Technical Support
- Resolve general technical problems (hardware or software)
- Resolve domain specific problems (e.g. Electronic Design Automation, Web Server, Firewall, Antivirus etc)
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